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OPERATIONAL STANDARDS

STEP VOLUNTEER GUIDELINES

Mandatory operational standards, dress code, conduct rules, and deployment policies for all STEP LIVE volunteers across India.

1 checkroom Dress Code
  • Formal Events: Formal white/black shirt, formal trousers, formal shoes and blazer where specified.
  • Cashless Events: White shirt, blue/black jeans and closed footwear, unless otherwise instructed.
  • Always report in clean, ironed and presentable attire.
2 schedule Strict Timings
  • Reporting time is mandatory and non-negotiable.
  • Late reporting, early departure or unauthorised absence may lead to payment deductions.
3 record_voice_over Follow Your POC
  • Your assigned STEP POC is your primary point of contact.
  • Communicate all event-related queries/issues through your POC and follow their instructions.
  • Stay reachable throughout your duty.
4 handshake Professional Conduct
  • Maintain respectful and professional behaviour with clients, guests, vendors and fellow volunteers.
  • Fighting, abusive behaviour, harassment, misbehaviour or indiscipline will not be tolerated.
5 location_on Stay at Your Duty Area
  • Do not leave your assigned position without informing your POC.
  • Take breaks only when permitted.
  • Do not enter restricted/VIP/backstage areas without authorisation.
6 credit_card Cashless Events
  • Handle cashless devices, cards, tokens, inventory and transactions responsibly.
  • Any shortage or loss attributable to your duty must be settled on the spot, as per event policy.
  • Fraud, theft, manipulation or unauthorised transactions may result in immediate removal and payment deduction.
7 gavel Zero Tolerance for Illegal Activities
  • Theft, fraud, violence, harassment, substance use or any illegal activity during an event is strictly prohibited.
  • Such actions may lead to immediate removal, payment deduction and further legal action where applicable.
8 assignment_ind Attendance & Check-in
  • Complete your check-in/check-out as instructed.
  • Never mark attendance for another volunteer.
  • Report any attendance issue to your POC immediately.
9 inventory_2 Take Care of Equipment
  • Handle all STEP/client equipment and materials responsibly.
  • Loss or damage due to negligence may be recoverable as per event policy.
10 lock Social Media & Confidentiality
  • Do not share confidential event, client, guest or backstage information without permission.
  • Follow all event-specific SOPs and instructions given during briefing.
LEGAL & OPERATIONAL FRAMEWORK

RULES AND
REGULATIONS

Binding terms, eligibility standards, and regulatory compliance governing use of the platform and event participation.

1 verified_user Eligibility
  • The Website shall be used only by persons who are legally competent to enter into binding arrangements under applicable law.
  • Certain events, program or opportunities may be subject to specific eligibility requirements, including age, educational, geographical or other criteria. Such requirements shall be complied with by the concerned user.
2 how_to_reg Registration and Information
  • Any information submitted through the Website shall be true, accurate, complete and not misleading.
  • Step Events Live reserves the right to verify information submitted by a user were reasonably necessary for registration, eligibility, event administration, safety, prevention of fraud or compliance with applicable law.
  • Submission of an application or registration shall not by itself constitute confirmation of participation, selection or appointment. Participation or selection shall be subject to confirmation by Step Events.
  • Step Events Live may reject, suspend or cancel an application or registration where the information provided is materially false, misleading or incomplete, where eligibility requirements are not satisfied, or where such action is reasonably necessary for safety, security, operational or legal reasons.
3 shield Privacy and Personal Data
  • Step Events Live may collect and process personal information provided by users for purposes connected with registration, event administration, volunteer or participant management, communication, verification, safety, security and other purposes disclosed to the user.
4 health_and_safety Safety and Compliance
  • Every participant, volunteer and other person associated with an event shall comply with all reasonable safety instructions issued by Step Events, the venue, authorized personnel, security personnel and relevant authorities.
  • No person shall undertake any act which may endanger themselves, another person, property or the safe and orderly conduct of an event.
  • Step Events Live may restrict or terminate the participation of any person whose conduct creates a reasonable safety, security or legal risk.
5 cancel Suspension and Termination
  • Step Events Live may suspend or terminate a person's access to the Website or participation in an event where the person:
  • a. materially breaches these Terms;
  • b. provides materially false or fraudulent information;
  • c. engages in unlawful conduct;
  • d. violates event rules or safety requirements;
  • e. threatens the safety or security of another person or the event; or
  • f. otherwise engages in conduct warranting such action under applicable law.